Carpetright customers hit by cyber attack as firm struggles to fill orders
The firm insists the virus was isolated before data was swiped.“Everything at HQ was taken offline as that was the best way to stop the attack spreading to customer data.”
Phone lines are yet to be reinstated, with callers told: “Thank you for your patience while we work on a solution”.A source said: “Some staff networks were taken down including the portals that workers use to book time off and look at payslips.Hundreds of customer orders were disrupted when staff took their network offline on Tuesday at the HQ in Purfleet, Essex. CARPETRIGHT is the latest British business to be hit by a cyber attack.
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“We are not aware of any customer or colleague data being impacted by this incident and are testing and resetting systems, with investigations ongoing.”A Carpetright spokeswoman confirmed the attack, adding: “We would like to apologise for any inconvenience caused.The flooring chain was targeted by mystery hackers who sent malware to gain unauthorised access.“It happened abruptly and was worrying because customers couldn’t get through to helplines.
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Yesterday bosses emailed all staff announcing the attack and confirming it was a malicious virus. A recent official survey found half of British businesses had been hit with a cyber attack in the last year, up from 32 per cent and the largest single-year increase ever recorded.
