FAQ Category: Carer
For Carers looking for a job
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How do I get a PVG check...
You can get a PVG check by applying for one on the Scotland...
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How do I get a DBS check?
If you do not yet have a DBS, as a self-employed carer, you...
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Code of conduct / practice
Care workers and personal assistants who offer their services on the Utmost...
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Why is Utmost Care offering free CPD...
We know how important it is for any professional to sharpen their...
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What courses are available?
Utmost Care are currently offering a selection of completely free CPD training...
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How do I access the courses?
The courses are currently available to all approved Utmost carers. If you...
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How do I set up a Qintil...
To begin your learning journey, just click the link in your Qintil training invite...
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How long do the courses take?
The length of each course varies, as everyone learns at their own...
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Do I have to complete each course...
No, you choose the pace at which you complete each course. So if you...
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Will I get a certificate at the...
Yes. For each course completed, you’ll be able to download and print...
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Will my training achievements be shown on...
Yes, you can add your training achievements to your Utmost Care profile.
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What does CPD mean?
CPD stands for continuing professional development and it’s a term used to...
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What do Carers think about Utmost Care?
Aside from the fact that carers earn on average 25% more when...
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Why should I choose Utmost Care?
Choice:Â With Utmost Care, you get to choose who you care for,...
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How is Utmost Care different to a...
Utmost Care is an online platform for self-employed carers. We have harnessed...
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Can I choose who I care for?
Yes, you choose whether you want to apply for a job or whether you...
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Can I choose what hours I work?
Yes, you are the captain of your own ship! You choose which hours...
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Do I need experience?
You do not have to have experience to become a Utmost carer....
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What if I am looking for work...
You can find work as a personal assistant as well as a...
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Can I carry on working for my...
Yes, you can work via the Utmost Care platform whilst keeping the...
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Do I need a driving license or...
You do not necessarily need a car or driving licence to work...
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What is a service agreement for?
As a Utmost carer, you will create a service agreement to outline...
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How do I create a service agreement...
You can create a service agreement on the Utmost Care app. The...
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How do I invoice clients?
Your initial invoice should be created immediately after you have created your...
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What dies the carer’s insurance you offer...
Utmost Care carers are insured with Mark Bates Limited. The cover includes...
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How much does Utmost Care’s Insurance cost?
We provide you with self-employed carer’s insurance once you start transacting with a client....
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How do I work safely during the...
Please continue to work safely. We advise all our carers to protect...
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What should I do if I feel...
If you or someone in your household has symptoms of coronavirus you must self-isolate immediately and...
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Do I have to wear PPE?
We expect every self-employed carer using our platform to adhere to the latest...
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Can I get tested for Covid-19 for...
The UK Government is offering all essential workers free testing for COVID-19....
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Can I get the Covid-19 vaccine?
We are currently collaborating with Local Authorities across the UK to organise...
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I require proof that I am a...
Please email carer@utmostcare.co.uk and we will send you a letter of proof via email.
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How do I register with Utmost Care?
Click here to sign up to be a Utmost carer. You can become...
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What do I need to be on...
To be a Utmost carer, you will need: AÂ DBS/PVG/Access NIÂ (dated within the...
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What happens during my approval meeting?
Every carer on the platform will attend an online approval meeting with...
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What kind of picture do I need...
The photo you upload to your profile should be a clear, well-lit headshot. Clients are...
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I am having problems uploading documents
If you encounter any problems when trying to upload documents, you can...
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My qualifications are not showing on my...
In order for a qualification to show, you must have uploaded a clear and legible photo...
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How do I write a carer bio?
Our How to Write a Standout Carer Profile blog will help you to write...
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How many referees do I need?
You will need two references, one of whom has to be a...
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Can I sign up with Utmost Care...
Right now, if you have a T4 or a student visa you...
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Why should I upload a video to...
You can now upload an introductory video, up to 1 minute long,...
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How do I upload documents and certificates...
During the carer sign-up process, you will be prompted to choose relevant...
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Can I upload documents later on?
You can save your application and come back to it. After registering,...
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There are no jobs in my area
Around 80% of clients actually decide to search and message carers directly instead of posting on...
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How much will I get?
You, as a self-employed carer on the Utmost Care platform, set your...
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What are Utmost Care’s fees?
Utmost Care charges a fee of 11.5%+VAT on all shift invoices created...
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Why are Utmost Care’s fees lower than...
Traditional care agencies often take up to 50% of their carers’ wages...
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How do I get paid?
Clients pay your invoices via their Utmost Care account. Payments are processed...
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Can I get paid in cash?
No, you cannot accept payment in cash. Once you have created your...
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Can a client hire me directly (offsite)...
Off-platform and cash payments are not accepted. If your client would like...
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When do I get paid?
If the client pays by card, your payment should be released to...
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Should I download the Utmost Care App?
Yes - you have to download the Utmost Carer app to be approved as a self-employed carer on our...
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What tasks can I expect to carry...
Tasks can vary from job to job. Here are some of the tasks that you...
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Why should I retrain as a carer?
Being a carer is a rewarding, challenging role that will allow you...
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Is there a minimum shift length?
Yes, the minimum shift length is one hour. We believe that short...
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Do I need to be self-employed to...
Yes – for now, to operate via the Utmost care platform you...
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How do I register as self-employed?
Take a look at the government’s guide on registering as self-employed. Then, you can register as...
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How do I get a UTR number?
A unique taxpayer reference number is the number you need to fill out...
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Why do you need my UTR number?
We need your unique taxpayer reference number to check that you have registered...
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Should I register as a sole trader...
Most Utmost carers choose to register as sole traders, meaning they are...
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Where can I get support as an...
We are here to help! If you have any concerns about using...
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What is micro-team
All of the approved carers on our platform are encouraged to create a micro-team with other carers. When you...
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What is NACAS? How do I sign...
We work closely with NACAS (the National Association of Carers and Support Workers) who...
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Does my client have to pay for...
Your clients do not have to pay for your travel expenses, however, you may choose to ask clients if...
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What happens if I get sick or...
Utmost Care encourages you to be part of a micro-team that can cover for...
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If I am self-employed, do I have...
Tax returns are an essential part of being self-employed and it is...
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How do I do my tax returns?
You can file your tax returns online or use a paper form. Paper forms must...
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Who can do my tax returns for...
If you do not want to complete your tax returns yourself, you...
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What business records should I keep?
To be fully prepared for tax returns, you should keep business records that include...
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What expenses can I take off my...
Here are just some of the allowable expenses you may deduct from...
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Can you give me an example of...
Here's an example of an allowable expense: A client wants to go...
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