FAQ Category: Client
For Businesses or Individuals looking for a Carer
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How do I set up Mangopay account?
We use Mangopay to process carer payments. Here’s how to set up your Mangopay account: From the...
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Why do I pay less for care...
Typical care agencies often take up to 50% of their carers’ wages...
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Is Home Care better than Care Homes
Homecare can provide a better quality of life as it allows someone to stay in the...
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How is Utmost Care different from traditional...
Utmost Care is an online platform for those seeking care and self-employed...
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Why should I choose Utmost Care?
Choice:Â We believe that you are the right person to choose your...
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What do clients think about using Utmost...
In our Trustpilot reviews, clients told us the 7 best things about finding...
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What tasks will my carer carry out?
It is up to you to discuss with your carer which tasks you would...
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What areas of the UK do you...
We cover all of the United Kingdom of Scotland, England, Wales and Northern Ireland. We...
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What if I change my care package?
If you decide that you need to change your care package, you...
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Do I have to pay for a...
Yes, you are obliged to pay for any care that has been...
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What happens if I am not happy...
The selection of the best carer for you is a very personal decision. Like any...
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How do I search for care workers...
Enter the postcode where care is required in our search bar and select the...
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Can I hire more than one carer...
Yes, you can either search and message multiple carers or create a job ad advertising for multiple carers. You can then interview the carers and...
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What If there are no carers in...
We are approving carers from across the UK onto our platform on a daily basis – if...
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How do I search for a Live-in...
Use the care-type filter in the search bar and select ‘live-in’. There are hundreds of live-in...
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What questions should I ask in a...
Every client will have different priorities and will need to ask different...
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Should I meet a carer before approving...
Yes. We advise that, coronavirus dependent, all clients meet their carers in the care location to discuss the...
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Tips for Interview
We believe it is essential that you feel as comfortable as possible with bringing a carer or personal assistant...
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Can I choose my carer?
At Utmost Care, the central ethos of our business is that you,...
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Is there a minimum shift length?
Yes, the minimum shift length is one hour. We believe that short 15- or 30-minute visits do...
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Is there a minimum contract length?
No, you can hire a Utmost carer for as short or as...
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What is person-centred care
According to the NHS Health Education England, person-centred care is ‘about focusing care on the...
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Is my carer/ personal assistant self-employed?
Yes, the care workers registered on the Utmost Self platform are self-employed....
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What happens if I have a dispute...
Ultimately the relationship between the client and the carer is a working relationship. If...
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Why should I download the App?
If you download the Utmost Care app you will have full access...
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Can I contact a carer’s references before...
Yes. We strongly recommend that all clients contact referees directly. All care...
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What is a DBS/ PVG check?
A DBS, Disclosure and Barring Service check (previously known as CRB) is...
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How does Utmost Care approve & vet...
Similar to any standard agency, our Carer Support Team background check and interview all of our carers. This...
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Can we know if and when a...
We are currently developing a check-in/check-out feature for our Utmost client app....
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Is Utmost Care Registetred with Care Quality Commission (CQC)...
The Utmost platform matches currently matches clients with self-employed carers, who then...
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As a client, do carers see my...
No. We anonymise the personal details of every client who posts on...
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What if my carer does not fulfil...
If you are unsatisfied with your carer’s service, we recommend that you give notice...
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What happens if I pay my carer...
We do not allow off-platform payments between clients and carers that have...
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How do I pay my carer?
When you have found a suitable carer, they will create a service agreement and shift invoice via the...
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Do I need to pay Employer’s National...
No, since all the carers on our platform are self-employed, you are not liable to pay Employers’ National...
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Can I take a carer off the...
Yes you can, however you will be liable to pay a recruitment fee...
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Who sets the rates for Utmost Carers’...
The carers set their own rates according to factors such as experience and qualifications. You,...
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What are the cost of care with...
Carers set their own rates on our platform. These vary according to the carer’s location, experience and...
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How much does my carer get paid?
The carer is paid the rate they have agreed with you minus...
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How do I deal with care workers...
Regular expenses, such as travel, can be incorporated into the service agreement with your carer. One-off expenses...
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Are Utmost Carers Insured?
Yes. Every self-employed Utmost carer is fully insured for the hours that...
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How do I make an Insurance claim?
Call our dedicated claims line. Make sure to have your policy number...
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What is the terms of the insurance?
Utmost carers are insured with Mark Bates Limited. The cover includes (with...
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What is Local Authority Funding?
Local Authority Funding is a way of receiving money from your local council...
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What is NHS CHC funding?
NHS Continuing Healthcare Funding is a care package that is fully organised and funded...
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Can I make my care budget go...
Here at Utmost Care, we have transparent minimal fee of 11.5% +VAT...
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How can I fund my care?
There are three steps that you can follow to ensure that you receive all...
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Can I get benefits to pay for...
Yes, the three main government benefits designed to help people pay for care are the Attendance Allowance...
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I have a personal care budget. I...
We categorically believe that you should. Although support providers charge less than...
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How do I pay the replacement carer...
Your replacement carer will simply send you a service agreement and shift...
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What do I do if my carer...
All of the carers on our platform are encouraged to work in a micro-team with other carers. Each carer’s team is formed of other carers that they trust and believe will...
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What happens if my carer gets Coronavirus?
If your carer is ill for any reason, you can ask them to provide...
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Home Care VS Care Homes during pandemic?
We believe that the safest place for you to be during the coronavirus pandemic...
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Government’s advice on Coronavirus in the home...
We send out a weekly email to all the approved carers on our platform...
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Do Utmost Carer wear PPE?
We expect every self-employed carer using our platform to adhere to the latest government guidelines for PPE....
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What is a Person Assistant?
A personal assistant is a term used for someone who is not...
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Does Utmost Care have an affiliate Marketing...
Yes, we cooperate with a wide range of partners and charities. For more...
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Can I form Partnership with Utmost Care?
Yes, we are open to forming partnerships with Local Authorities, charities and...
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Can Organizations or Companies Use Utmost Care?
The B2B side of our business is still under development, however, we...
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How do I pay Carers as a...
For business, NHS and Local Authority clients please contact the accounts department...
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